FieldCore Field Force Automation Manager in Madison, Wisconsin

Requisition Number 17-1112

Post Date 10/10/2017

Title Field Force Automation Manager

City Various

Country Various- Latin America

Description

FieldCore, a GE company, is a new, independent industrial field services company that will deliver the highest standard of field services excellence and capabilities for GE and its customers. A GE company, FieldCore will bring together the field services

expertise and people from both Granite Services and GE’s Power Services into one powerhouse. Driven by the values of safety, quality, and integrity, FieldCore will be built to deliver operational excellence for customers in the power generation, oil & gas,

nuclear, and wind power markets. For more information, check out www.fieldcore.com

SUMMARY

The Field Force Automation (FFA) Manager will drive the development, management, and implementation of FFA programs. The FFA Manager will work cross-functionally within GE and FieldCore to define requirements of field service software tools, coordinate deployment

of devices, software and training, and ensure a feedback loop exists for continuous improvement from the field employee to the software developers and training department. The FFA Manager will also ensure effective, collaborative results with other Field Service

Excellence department team members such as Quality, Methods and regional Field Service Excellence Leaders.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Drive the analysis and the definition of requirements for the development of field service mobility software tools and applications

  • Analyze field and operations team needs and identify system(s) data feeds necessary to achieve desired outputs

  • Work across GE businesses and software development groups, GE & FieldCore IT departments, FieldCore Field and Enterprise Project Management Organizations, Training and other associated businesses to develop new FFA tools and applications

  • Manage the implementation of new FFA tools, applications and best practices within FieldCore

  • Participate in and coordinate FieldCore’s involvement in System Integration Testing (SIT) and User Acceptance Testing (UAT)

  • Manage the resolution of technical issues identified by FieldCore field employees

  • Manage the deployment of digital Field Service platforms across all GSI regions, such as, but not limited to; device (i.e. iPad) procurement, and associated field employee training

  • Serve as the Service Excellence SME in the development of Technical Field Advisor, Technician and Craft level training content

  • Create and drive a continuous improvement process between FieldCore field employees and GE software developers

  • Manage the implementation of and use of FFA tools & products

  • Develop, track and maintain Key Performance Indicators the Service Excellence team

  • Perform other duties as assignedKNOWLEDGE, SKILLS AND ABILITIES:

  • Strong analytical skills

  • Excellent customer, communication, and interpersonal skills

  • Ability to work independently with guidance in complex situations

  • Ability to complete multiple projects within time constraints

  • Strong organizational skills

  • Some travel required

  • English proficiency requiredEDUCATION and/or EXPERIENCE:

  • Bachelor’s degree in Engineering and 5 - 7 years in either field service or quality roles, or 10-13 years of experience in field services or quality roles in lieu of a Bachelor’s degree required

  • Experience with use or implementation of iPad Application based mobility platforms for field service