GRAND GENEVA RESORT & SPA Housekeeping Supervisor in LAKE GENEVA, Wisconsin

JOB REQUIREMENTS: 170001XW Essential Functions - Visually inspect and verify all discrepancy rooms on report. - Visually inspect guestrooms, public areas and corridors for cleanliness, quality of standards and visual appearance as directed by the Housekeeping Manager. Correct room status as needed. - Monitor performance and productivity of room attendants, public area attendants, and house persons. - Provide organization, instruction, guidance, communication, as well as exercise good judgment, while reinforcing Grand Geneva Resort / Spas high standards of quality. - Ensure all jobs are completed within the shift and control expenses by monitoring productivity. - Take requested inventories of furniture, fixtures, equipment and supplies, etc. - Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines; Upon inspection of rooms, make certain all VIP's and Housekeeping supplies are in place. - Randomly inspect 2 rooms of self inspect attendants and all rooms of attendants that are not on self inspect program to ensure quality standards; Report all maintenance deficiencies in guestrooms and corridors via work orders. - Report all maintenance issues that need immediate attention; Expedite special guest requests, such as extra towels, blankets or pillows. - Assist with deliveries when required to ensure guest satisfaction. If it cannot be completed in fifteen minutes then notify guest of time needed and call back to assure completion; Closing department. - Is responsible for correct staffing levels and ensuring the smooth operation of the housekeeping department - Inspects floor landings and closets to ensure departmental standards of cleanliness are maintained. - Assures all cleaning supplies and amenities caddies are stocked and ready for next shift; Report all suspicious persons or actions, hazardous conditions, etc. to the Loss Prevention Department - Respond to guest questions; Provide instruction and/or guidance for guest and associate safety in fire or other emergency situations. EOE M/F/D/V/SO ***** OTHER EXPERIENCE AND QUALIFICATIONS: - Any combination of education and experience that provides the required knowledge, skills, and abilities. High School education preferred. - Minimum six months supervisory experience or one year of comparable Housekeeping experience acceptable. - Must have excellent working knowledge of Microsoft applications and solid understanding of Property Management Systems; Ability to read and write Basic English in order to complete forms such as a room status report. - Ability to provide clear direction, instruction and guidance to subordinates; Ability to organize and prioritized work, and meet deadlines; Ability to exercise judgment and implement control over the performance of subordinates; Ability to work a flexible schedule including days, nights, weekends and holidays. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/6BD4CC16AB92435F