ASSOCIATED BANK NA Operations Technician III Wires in GREEN BAY, Wisconsin

JOB REQUIREMENTS: (1711508) JOB SUMMARY Under general supervision, performs a variety of operational tasks for a moderately complex-to-complex process of functions. Takes accountability for entire process from receipt of work to resolution or closure. Tasks require coordination of information among various operational areas and customers. Acts as escalation point for less senior technicians for complex issues or transactions, providing training as needed. Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering requirements. Responsible to report any procedure or process that doesn't meet regulatory requirements including fraud, whether suspected or confirmed, to management. This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associated's anonymous Ethics Hotline. KEY RESULT AREAS System Accuracy Customer Service/Research Compliance Calculations Documentation Security JOB ACCOUNTABILITIES 1. Receiving and reviewing incoming work and contacting appropriate resources as needed. 2. Entering transactions into CRT/PC, verifying accuracy; and balancing general ledger accounts. 3. Perform fast, effective, accurate, and courteous service to customers and banks. 4. Resolving complex customer issues using multiple resources and records. 5. Preparing, editing, distributing, and/or correcting specialized and/or complex documents. 6. Provide regular reports on customer feedback and trends in problems or situations involving various product activities. The employment policy of Associated Banc-Corp, and its subsidiaries and affiliates ("Associated") provides equal opportunity to all persons. We support a diverse and inclusive work environment where colleagues are respected, treated fairly, and given equal opportunities to perform to their fullest potential. We believe it is only with a diverse and inclusive workplace that the organization can truly perform at its best, carry out its vision, and make a difference for the communities we serve. ***** OTHER EXPERIENCE AND QUALIFICATIONS: 2 years office experience Job Requirements Adherence to Company policy and procedures is required. Perform duties in accordance with the Vision & Values of Associated Banc-Corp. Regular attendance is required. Basic math and reading skills, and attention to detail. Use of basic office equipment (e.g., photocopier, voice mail, "fax" machine, calculator, multiple line telephones, typewriter, computers etc.). Represent the organization in a professional and positive manner. ***** APPLICATION INSTRUCTIONS: Apply Online: